BOOKING POLICY & PROCEDURE
We do have a booking policy in place which consists in a fee of 50$US upon opening a file with us including a limited research time to build customized packages. This fee is deductible from the total package price at the time of final payment. We require your collaboration in filling up the questionnaire found at www.ecocaminobz.com/contact/. Tourism infrastructure and communications in Belize are different than in industrialized countries. Please note that delays can occur during special Holidays, or in the rainy season. For the ones having special dietary needs, kindly inform us at the time of booking -diabetes, allergies, any severe health problems that we should be aware of. Some additional charges may be required and some restrictions apply (i.e.: wheel chair, zip lining and cave-tubing may have requirements such as measuring a min. of 48in/122cm). It is your responsibility to inform us 48 to 72 hrs before traveling if there are any changes in the flight schedule. The same applies for the return flight and Eco Camino will not be responsible for any negligence or inconvenience caused by a delayed or canceled flight by the airline company.
Prices are in US dollars, per person, starting from... Eco Camino reserves the right to modify the rates advertised without notice in case of exchange rate fluctuation, new government taxes, fuel surcharges, cancellation of a passenger, and any other cause independent from Eco Camino’s will. Rate is valid for the season 2016-2017 only. Despite careful planning, it is possible that Eco Camino needs to modify routes, itineraries, and hours of departure in case of necessity resulting in bad weather conditions or any other cause independent from our will (i.e.: roads inaccessible, flooding of caves, water level rising, etc.). No refund will be made in those situations that Eco Camino has no control on. Alternatives will be offered by the tour guide to accommodate the client. In case of changes affecting flights, extra charges occurring from those changes are at your own expenses. Once the invoice is sent to you, prices are guaranteed against any fluctuation increase not bound to the variations of the exchange rate, fuel surcharges, as well as on the application of new laws by the government. The attributable increases on application of new statutory measures, concerning taxes for example, will be invoiced as well adjustments made upon cancellation of a passenger. Anyone aged of twelve and older is considered an adult.
On-line Payment (e-packages)
We strictly accept payments (Visa or Mastercard) via our online payment gateway. Upon reception of your request, Eco Camino will send you an email with a reference number. This is the number you would use to make a payment on www.ecocaminobz.com/payment-process/. This secure solution with authentication and verification elements allows you to pay online and in real time. At no time, the card numbers are transited nor stocked on our servers, which guarantees you the highest security when it comes to payment. Both Eco Camino and the customer receive immediate confirmation of payment.
If you are provided with a user identification code, reference number, password or any other piece of information as part of our registration & payment process, you must treat such information as confidential. You must not disclose it to any third party. You are responsible for the acts or omissions of any third parties using your login details or account with or without your permission, including any infringement or claim arising from downloads of any Content. When you provide any personal registration information this will remain private within Eco Camino.
DEPOSIT AND CANCELLATION POLICIES
Please read the Terms and Conditions of sale carefully before proceeding with booking. Anyone booking under the name of the group has to accept the Terms and Conditions of sale and is held responsible for all payments due. On reservation of a package, a non-refundable deposit of 50% is required. Full (non-refundable) payment must be done within 90 days prior to departure to Belize. If the trip is booked within 90 days before departure, the total payment is required. We reserve the right to cancel any tour for which there are not enough bookings; less than four. In this case, any bank fees incurred by a refund from us will be deducted from the refund and the booking fee of 50$US remains non-refundable. No refunds will be given for unused hotel rooms, meals, sightseeing trips or tours for any reason whatsoever when it comes to the passenger’s decision. Land cost is quoted as a package and credits are not given for services not used.
Baggage restrictions -domestic flights & local transportation
Eco Camino has to work within the restrictions laid down by any carrier we use. Those restrictions will be communicated at the time of booking, depending on the choice of local carrier. Please note that these domestic carriers could possibly be more restrictive than the international carriers. (i.e.: Two checked pieces at 25 lbs (11.36kg) each *not exceeding 62 in. length + 30 in. width + 15in. height "no charges". Allowable carry on size accepted are personal bags with a max. weight of 15lbs). Eco Camino is not responsible from any baggage loss, theft or damage caused during international or domestic flight, and during any transportation within Belize.
What is included in the price of a Package?
What is NOT included?
Accommodation can be arranged reasonably close to the sites of visit or off the beaten path.
Please note that individual travel insurance is not included in the package price. Medical fees and related costs are at the charge of the customer. We recommend to our clients to have their own insurance, in particular for the active packages. In a more general way, we recommend to our clients to contract a complete insurance before departure in case of unforeseen circumstances. Eco Camino is not a service provider for travel insurance nor is an interpreter for travel insurance offered from local insurance providers –i.e.: catamaran, kitesurf, diving companies, etc.
The website has been established with the purpose of facilitating the increase in tourism; ensuring well-organized, customer-oriented, high-quality, impartial and relevant tourist information which is available to all stakeholders. Website may be used for forwarding information, advertisements, promotional information, commercial notices and offers through Services intended for that purpose and in the format set forth.
Responsibility of the User
Exclusion of Liability
You shall indemnify Eco Camino and any of its affiliates, officers, directors, employees and agents against any liability, claims, loss of profits, expenses, costs, any direct, indirect, compensatory, incidental, exemplary, special, consequential or punitive damages arising from the use or inability to use the website, its performance, the services or its existing content or that may be downloaded from and through it, or any information obtained on this site. Eco Camino shall not be liable for modifying, postponing and discontinuing, temporarily or permanently, at any time, any specific feature of the site and respectively any service/product, if it takes place in the framework of maintenance works and/or developments of which User was or was not notified beforehand; for failure to access the website due to User’s mobile telecommunications operator, provider of internet services or other electronic communications undertakings; for failures or damage caused to User’s hardware, equipment or software contained therein, settings that are incompatible for the use of Services or any consequences, including damage, caused to User as a result.
Eco Camino website, or any Content on it, does not warrant that the services or any content provided through the site or included in it will meet your requirements, will be accurate, complete, relevant or timely, or that the website or its services will be continual, timely, infallible or non-infected with "viruses". Eco Camino uses reasonable efforts to ensure the accuracy, correctness and reliability of the Content, but we make no representations or warranties as to the Content's accuracy, correctness or reliability. In that case, the website www.ecocaminobz.com does not make mispresentations of materials on purpose neither provides false information deliberately. In each case Eco Camino bears no responsibility for the accuracy of information provided on the website or for typographical or technical errors, including errors related to availability and booking prices.
Reproduction and Use of Content
Reproduction means any form of publication or copying of the whole part or part of any Content whether altered or not, and derived from any Content whether by printing, photography, slide projection, xerography, layout or presentation, electronic or mechanical reproduction or storage by any other means. You will not loan, rent, deliver, transmit, publish, supply, sell, sub-license or otherwise dispose of any Content without prior written consent of Eco Camino other than limited printed copies of materials that you may need for your own use and that contains all of Eco Camino copyright and other notices. Without limiting the generality of the foregoing, you will not use any systematic retrieval process including without limitation, scrapers, robots, or bots, to collect, create, or compile Content or other data from Eco Camino website. Going against these Terms, Eco Camino reserves the right to seek damages or take legal proceedings against you.
Non-exclusive Rights and Permissions
If Eco Camino grants you the right or permission to Reproduce Content, this does not constitute a sale nor does it constitute partial nor other assignment of the copyright. You agree that your use of any Content will not be obscene, offensive, indecent, defamatory or unlawful. Nothing in this document constitutes a partnership, agency relationship or joint venture between Eco Camino and YOU.
Eco Camino does not control the availability, content, private policy concerning the protection of personal data, quality and integrity of the services of other web pages to which it refers through “links”, hyperlinks or advertising banners. Therefore, for any problem arising during the visit/use, the user must apply directly to the respective web pages, which bear sole responsibility for the provision of their services. Any embedded videos or Google maps concern external links and are subject to the above.
INTELLECTUAL PROPERTY RIGHTS
You have a nonexclusive, nontransferable, limited, revocable right to use the website solely for your informational use in evaluating Eco Camino and its products and services. The intellectual property rights and the other protected rights relating to the website and its Content belong to Eco Camino, the administrator, and to its licensor. You agree to cooperate with Eco Camino in causing any unauthorized framing, co-branding, linking or similar activity to immediately cease. All of the content featured or displayed on the website, on emails, documentation, quotations, contracts, including, but not limited to, text, graphics, photographs, digital Images, all other images, animated images, footage, sound, illustrations, php and html files, promotional brochures, blog articles and Software ("Content"), are owned perpetually by Eco Camino, unless credited. The name Eco Camino and all the trademarks, logos, graphic designs, texts, pictures, and any element which are represented on the website are the property of Eco Camino. Eco Camino owns all rights, including all related copyrights, as well as suggestions, ideas, information data, recommendations, reviews, postings or other information that is provided in a written form.
Eco Camino respects your rights to privacy. In order to fulfill licensing transactions or provide service to you as a customer of Eco Camino, we may require you to provide certain information to us. Common items may include, but are not limited to, your name, email address, organization, address and phone number. By providing this information to Eco Camino, you are agreeing to allow us to utilize this information to complete all transactions you request through this website and to disclose that information and details of all such transactions to appropriate Eco Camino personnel.
The work hours of Eco Camino, during which telephone calls, skype calls, and emails can be made, are the following:
Monday – Friday: 9:00 – 17:00 (GMT)
DISCLAIMER & LIMITATION OF LIABILITY
The organizers at Eco Camino act as agents to travelers and shall not be liable of the quality of services offered in hotels, and on any ground, sea & air transportation utilized during their trip, for delayed, loss or any baggage issue, and for any accidents incurred to passengers following the use of these mode of transportation, regardless of cause.
San Ignacio, Cayo district
Belize, Central America
-DVD presenting Belize